Continued Professional Development (CPD) Certificates
Work Experience
Service / Course Co-ordinator
The Listening Centre / Adept Central
My responsibilities included providing customer service, receiving new referrals through the in-house portal and making follow-up calls, carrying out weekly and monthly service audits, answering calls, updating the company website, updating documents for new courses, advertising new courses, and organising interviews for new students with the course tutor. I was also responsible for creating, sending and chasing invoices, checking and paying invoices, chasing outstanding documents, updating Google Classroom, checking Google Forms for new enrolments and contacting them, updating the shared calendar, booking meeting rooms, ordering books and course resources, and carrying out general duties as required.
2023 - 2026
Administrator
Propay
2014 - 2015
My responsibilities included preparing and sending registration packs for new temporary workers, updating the in-house databases, carrying out weekly due diligence checks, inputting timesheets, chasing outstanding documents, and completing general administration duties as required.
Receptionist
Npower
My responsibilities included answering the switchboard and transferring calls to the correct departments, carrying out general office duties such as filing, photocopying, scanning, shredding, laminating and binding, entering NIC certificates onto the company system and, when required, the Elecsa database, inputting Gas Safe information and generating safety certificates for boilers before adding them to the system. I also booked meeting rooms and printed reports each evening, arranged car parking for visitors and prepared visitor signs, made access cards for staff and ID cards for engineers, and managed incoming and outgoing post by opening, date stamping and logging incoming mail and franking, logging and sending outgoing post.
2014
Administrator
Red Aluminium
My responsibilities included answering telephone calls, typing and faxing purchase orders to suppliers, and carrying out general office duties such as filing, photocopying, scanning, shredding, laminating and binding. I also updated Access, SharePoint and Excel documents on a daily basis, typed up QA sheets for the factory and entered them onto the system, processed invoices by checking deliveries and costs before sending them for payment, and monitored company stock and stock movements. This included pricing items and calculating the total monthly spend. I also processed timesheets, calculated man-hours and overtime, entered the information onto the system and sent it to head office. In addition, I managed incoming and outgoing post by opening, date stamping and logging incoming mail and franking, logging and sending outgoing post, including arranging couriers.
2006 - 2013